BuzzWisely Terms of Use
Last Updated: December 31, 2025
This page contains the BuzzWisely Terms of Use and Privacy Policy. By accessing or using the BuzzWisely website, platform, applications, or services ("Service"), you agree to this Agreement.
If you do not agree, do not use the Service.
1. Eligibility and Authority
You represent that you are at least 18 years old and have authority to bind yourself or the entity you represent.
2. Description of the Service
BuzzWisely provides an AI-powered virtual receptionist and communications platform, including automated calls, AI voice/text, scheduling, transcription, and integrations.
The Service is provided on a best-effort basis. No business outcome is guaranteed.
3. AI Technology Disclosure
You acknowledge:
- The Service uses AI and automated systems
- AI may be wrong, misleading, incomplete, or inappropriate
- AI may misunderstand intent, accents, or context
- AI may fail to escalate or follow instructions
You are solely responsible for reviewing outputs and determining suitability.
4. No Professional or Regulated Services
The Service does not provide medical, dental, legal, financial, or emergency services.
No professional-client relationship is created.
HIPAA Disclaimer: HIPAA / PHI; BAA Required; HIPAA Mode.
BuzzWisely is not a HIPAA business associate and does not act as a business associate unless and until BuzzWisely and you (or the entity you represent) have executed a written Business Associate Agreement ("BAA") that is in effect.
If you will use the Service to create, receive, maintain, or transmit Protected Health Information ("PHI"), you must
(i) request and execute a BAA by emailing support@buzzwisely.com (or submitting a support ticket), and
(ii) enable and maintain any BuzzWisely features or settings designated for HIPAA use ("HIPAA Mode") as instructed by BuzzWisely.
You agree that you will not provide PHI to BuzzWisely through the Service unless a BAA is in effect and HIPAA Mode is enabled.
BuzzWisely may suspend or restrict PHI-related features or your access to the Service if BuzzWisely reasonably believes PHI is being processed without a BAA in effect and HIPAA Mode enabled.
5. Account Responsibility
You are responsible for:
- Account security
- All scripts, prompts, workflows, and configurations
- Accuracy of information provided to callers
- Obtaining all legally required consents
- Compliance with all laws
Customer Notices; Compliance-by-Configuration. You are solely responsible for (a) configuring your bot's scripts, prompts, workflows, routing, and messages (including voicemail, SMS/email notifications, and call disclosures) to include any notices or disclaimers required by applicable law, regulation, or professional rules, including emergency-related notices where applicable (for example, "If this is an emergency, hang up and dial 9-1-1"), and (b) ensuring your configuration and use of the Service does not violate any law or regulation, including by configuring the bot to provide regulated professional advice (medical, dental, legal, or financial advice), emergency services, or other restricted or unlawful content. BuzzWisely is a technology provider only and does not review or validate your scripts or configurations for legal compliance.
6. Acceptable Use & Prohibited Use
You may not:
- Violate laws
- Commit fraud or impersonation
- Record calls without consent
- Misrepresent AI as human where prohibited
- Collect payment card data
- Scrape, reverse engineer, or benchmark
- Abuse, spam, or overload the system
BuzzWisely may suspend or terminate any account that creates legal, operational, reputational, or carrier risk.
7. Fair Use & Rate Limits
BuzzWisely may impose usage limits, throttling, or restrictions at any time. Extra charges may apply.
8. Telephony & Emergency Disclaimer
The Service depends on third-party carriers.
No guarantee of call delivery, quality, or number availability.
NO EMERGENCY USE. No 911 support.
9. TCPA & Communications Compliance
You are solely responsible for compliance with TCPA, call recording, Do-Not-Call, and messaging laws.
BuzzWisely is only a technology provider and disclaims all liability.
10. Data, Recording & Retention
Calls and messages may be recorded or transcribed.
You are responsible for obtaining all required consents.
No guarantee of data retention or availability.
11. Security Disclaimer
No system is 100% secure. You accept the risk of breaches, interception, or leaks.
12. Intellectual Property
BuzzWisely owns the platform, software, models, and systems.
You retain your content but grant BuzzWisely a license to use it to operate, maintain, and improve the Service, including anonymized and aggregated analytics.
13. Third-Party Services
BuzzWisely is not responsible for third-party outages, changes, or failures.
14. Billing, Subscriptions & Taxes
- Fees are charged in advance
- Subscriptions may auto-renew
- All fees are non-refundable
- You are responsible for all taxes and telecom surcharges
Improper chargebacks may result in termination.
15. PCI & Payment Data Prohibition
The Service is not PCI compliant. You must not collect or process payment card data using the Service.
16. Phone Numbers
Numbers are provided by third parties and may be lost, reclaimed, or non-portable. BuzzWisely is not liable for number loss.
17. Beta Features
Some features may be experimental and provided as-is.
18. No Authority
The Service cannot bind you or your business to any commitments.
19. Fraud & Impersonation
BuzzWisely does not guarantee prevention of fraud or social engineering.
20. Minors
You must not knowingly collect data from children under 13.
21. Accessibility
BuzzWisely does not guarantee accessibility compliance.
22. Export Controls
You agree to comply with all export and sanctions laws.
23. Legal Requests
BuzzWisely may disclose data if legally required.
24. AI Behavior Changes
AI behavior may change over time. No consistency is guaranteed.
25. No Third-Party Reliance
No third party may rely on the Service outputs.
26. Synthetic Voice Disclaimer
All voices are synthetic and not real persons.
27. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." ALL WARRANTIES ARE DISCLAIMED.
28. Limitation of Liability
To the maximum extent permitted by law, BuzzWisely is not liable for indirect or consequential damages. Total liability shall not exceed the amount paid in the prior 12 months.
29. Indemnification
You agree to indemnify BuzzWisely for claims arising from your use, content, or violations.
30. Termination
BuzzWisely may suspend or terminate at any time. Data retention is not guaranteed.
31. Governing Law & Arbitration
Delaware law governs. All disputes resolved by binding arbitration. No class actions.
32. Injunctive Relief
BuzzWisely may seek court orders for abuse, scraping, or IP violations.
33. Force Majeure
BuzzWisely is not liable for events beyond its control.
34. Assignment
BuzzWisely may assign freely. You may not without consent.
35. Severability
Invalid clauses do not affect the rest.
36. Waiver
No waiver unless in writing.
37. Survival
Key legal sections survive termination.
38. Entire Agreement
This Agreement is the entire agreement between you and BuzzWisely.
49. Changes
We may update this Agreement at any time. Continued use means acceptance.